Privacy Policy
Your privacy matters to us. Here's how we handle your personal information.
Information We Collect
We collect personal information you provide during checkout, account registration, or when filling out any surveys or forms on our site. This includes your name, phone number, email address, and billing/shipping addresses. We also collect anonymous traffic data automatically when you visit our website.
How We Use Your Information
Your information is used to process orders, provide order updates, and deliver your purchases. We may also use your email address to notify you about new products, promotions, or special offers — but only if you have opted in or made a prior purchase. You can unsubscribe from these communications at any time. We also maintain records of past purchases, returns, and credits to improve your shopping experience.
Who Has Access to Your Information
Only staff who require your information to fulfil their duties are permitted access to it. We may share your information with select third parties directly involved in your transaction — such as our payment processor and courier partners. Any employee who violates our privacy or security policies is subject to disciplinary action, including possible termination and legal proceedings.
Data Security
We follow stringent security procedures to protect the confidentiality and integrity of data stored on our systems. All transactions are secured with encryption technology, digital certificates, and secure commerce servers. Your credit/debit card number and personal information are fully encrypted during transmission.
Cookies
Like most e-commerce websites, we use cookies to improve your shopping experience and save you time. A cookie is assigned to your browser on your first visit so we can recognise you on subsequent visits and personalise your experience. Our cookies do not store any personally identifiable financial information. You may disable cookies in your browser settings, though some features of the website may not function as intended.
Links to Third-Party Websites
Our website may contain links to other websites. Gahenaz is not responsible for the privacy practices of any third-party websites we do not own, manage, or control. We encourage you to review their privacy policies independently.
Policy Updates
We reserve the right to update or modify this Privacy Policy at any time by posting a notice on our site. Such changes take effect immediately upon posting.