Returns & Exchanges
We stand behind the quality of every piece. Here's how returns and exchanges work.
Initiate Within 24 Hours
Return requests must be communicated to us with photos within 24 hours of delivery.
Exchange Only
We offer product exchanges or store credit notes. No cash/card refunds except in special cases.
Return Policy
We accept returns for unused products — for example, if the size you received doesn't fit. Returns are covered within a 15-day window from the date of delivery, provided the request is initiated within 24 hours of receiving the order.
Return requests submitted after 24 hours of delivery will not be accepted.
How to initiate a return:
- 1Contact us within 24 hours of delivery via WhatsApp at +91 92840 18487 (10:00 AM – 8:00 PM, all days of the week).
- 2Attach clear photos of the product showing the issue.
- 3Wait for our confirmation before dispatching the item.
- 4Pack the product carefully and ship it back via a reliable courier service at your cost.
Once we receive the product in its original, undamaged condition, we will process the exchange within 3–5 working days.
Damaged Product During Shipping
We take the utmost care while packing every order. In the rare event that a product is damaged during transit, here's what to do:
- Record an unboxing video when you open the package.
- Photograph the tampered outer packaging and the inner jacket along with the product.
- Share these with our team on WhatsApp at +91 92840 18487 within 24 hours of receiving the order.
- Send the damaged product back to us within 15 days of our confirmation.
Once the damaged product is received, a replacement will be dispatched. If the same product is unavailable, we will issue a Credit Note redeemable against any product within 6 months.
Note: Products sent back without prior consent from the Gahenaz team will not be considered for replacement.
Not Eligible for Return or Exchange
- Customised or personalised products — these are made to order and cannot be returned.
- Products damaged during trials or use after purchase.
- Products returned without prior consent from the Gahenaz team.
- Products received after the 24-hour initiation window has elapsed.
When Will I Receive the Exchange?
Once the returned item reaches our centre in Kolkata, the replacement product is shipped out and typically arrives within 7–10 working days for domestic shipments. We will notify you in advance if additional time is required.
Inventory Mismatch
In the rare case where an order is placed but the product is unavailable due to an inventory mismatch, our team will contact you. You may choose an alternate product of equal value, receive a Credit Note, or get a full refund to your original payment method.